Q: How do I change or cancel my order?

Before Delivery: If you want to cancel your order before it arrives, please contact us as soon as possible. We’ll do our best to stop the shipment. You can cancel your order from your “ Orders ” tab before it gets shipped.

Question 1

How can I place an order?

Accepted Answer

Once you're done selecting your item(s), add them to your cart and proceed to checkout.
If you are checking out as a guest, proceed by entering your email address, shipping details, preferred payment method and then submit your order.

Question 2

Do I need my prescription to place an order?

Accepted Answer

You can order from MAGRABi with or without a prescription. If you need vision correction, please provide your prescription. If you are shopping for a frame only, you can order without a prescription.
*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.

Question 3

How do I change or cancel my order?

Accepted Answer

Before Delivery: If you want to cancel your order before it arrives, please contact us as soon as possible. We’ll do our best to stop the shipment. You can cancel your order from your “Orders” tab before it gets shipped.

Question 4

How can I search for products on magrabi.com?

Accepted Answer

To find the product(s) you're looking for, click the search button in the top right corner. You can also use the category and sub-category options at the top of the page to browse. You can further refine your search by applying filters in the top left corner.

Question 5

Are MAGRABi’s frames guaranteed authentic?

Accepted Answer

Yes, at MAGRABi, we source all our products directly from authorized distributors and manufacturers. Our frames' materials include high-quality and sustainable acetate, steel, and titanium – guaranteeing a high degree of resistance to corrosion and breakage.

Question 6

How can I submit my prescription details?

Accepted Answer

We want you to enjoy your new eyewear with the clearest vision possible. To ensure this, you'll need a valid prescription that includes your sphere, cylinder and axis values (if applicable), as well as your pupillary distance (PD). After checking out, you can:

Enter the prescription details manually
Upload an image of your prescription

*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.

You can always book an eye test online or call your nearest available store to schedule your eye test appointment.

Question 7

Can I use my glasses prescription for ordering contacts and vice versa?

Accepted Answer

Glasses prescriptions and contact lens prescriptions are different. Contact lenses sit directly on the cornea and require specific measurements and specifications not covered by a standard glasses prescription. To ensure the best fit and vision correction, you’ll need a separate prescription for each.

Question 8

How do I measure my frame size?

Accepted Answer

Simply use a ruler to measure, in mm (millimeters), your features according to the below guide:
The frame width: Measure the entire horizontal front of the frame (from the outermost edge of both ends) Approx. 40mil - 62mil
The temple pieceThe length of the temple piece (also known as the arm piece that rests behind your ear) Approx. 120mil - 150mil
Alternatively, you can use our Virtual Try-On feature to measure your frame size accurately.

Question 9

How do I pick the right frame for my face shape?

Accepted Answer

With so many designs to choose from at MAGRABi, knowing which frame suits you best will bring out your unique facial contours.
Face a mirror and take a close look to see which of the following face shapes matches yours: round, square, oval, heart or diamond.

Round-shaped faces are relatively equal in width and length. They look great in frames that add extra depth and definition - we're talking bold angular frames such as cat-eye.

Square-shaped faces are widest at the jaw and forehead. They look more defined in round frames that soften the face's strong angular features.

Oval-shaped faces feature softly wider and higher cheekbones. People with this face shape can easily pull off almost any style, especially wide oversized frames — square, trapezoid, and rectangular.

Heart-shaped faces are widest at the forehead, along with higher cheekbones and a narrow chin. They look brightest and best in thin round and oval-shaped frames.

Diamond-shaped faces are characterized by full cheeks and narrow forehead and jawline. That's why oval frames are best as they balance this shape's unique features.

You can always use our face type filter to find the perfect frame for you.

Question 10

Do I get a warranty on eyeglasses and sunglasses? (UPDATE BRANDS)

Accepted Answer

In the rare event that an issue arises with your purchase of sunglasses, eyeglasses, blue light glasses, or reading glasses, we offer a 2-year warranty on all products from the following brands:

- 30Sundays

- BlackOut

- Spectus

- Babamio

On all other brands, we offer a 1-year warranty.

Question 11

Which type of lens for eyeglasses do you offer?

Accepted Answer

At MAGRABi, our lens lab uses top-quality French lenses, produced with advanced cutting and fitting technology for superior precision and performance.

Question 12

Do you sell bifocal or progressive lenses?

Accepted Answer

For the time being, we only supply single vision lenses. But more choices will be available soon! Find your nearest MAGRABi store (find store location link) and enjoy a seamless shopping experience.

Question 13

Can you replace the lenses I have in my current frame?

Accepted Answer

If you have previously purchased a frame from us and need to upgrade your prescription or replace your lenses, email us at customercare@magrabi.com and we'll assist you right away. Note: We only fit lenses in frames purchased from MAGRABi.Visit your nearest MAGRABi store (find store location link) and get expert advice from our seasoned professionals.

Question 14

Which lens coatings do you offer for eyeglasses?

Accepted Answer

Lens coatings work on enhancing the performance and appearance of your glasses. All our lenses come with a standard anti-reflection coating and a scratch-resistant coating.

Question 15

I sent MAGRABi the wrong eyeglasses prescription. What should I do?

Accepted Answer

Please ensure that you provide accurate prescription values or images when placing your order. If you notice any errors, contact our customer care team, available 8:00 Am to 12:00 AM, or email us at Customercare@magrabi.com.

Question 16

What do Spherical, Cylindrical, Axis, and PD values mean in my eyeglasses prescription?

Accepted Answer

Spherical or Sphere (SPH) refers to the main correction in the prescription. Minus (-) values are for nearsightedness, and Plus (+) values are for farsightedness. If ""PL"" or ""Plano"" is written for the SPH value on your prescription, you should select a value of 0.00.
Cylindrical or Cylinder (CYL) refers to a correction for astigmatism. It can be either positive (+) or negative (-). A Cylindrical value will always have an Axis value. If ""DS"" or ""SPH"" is noted in the CYL space on your prescription, then you have no astigmatism. In that case, you should enter 0.00 for the Cylindrical and Axis values.
Pupillary Distance (PD) refers to the distance between your pupils' centers and determines where you look through your glasses lens. This value must be accurate (the average adult's single PD is between 54-74 mm; kids' are between 43-58 mm).

Question 17

Do you accept insurance?

Accepted Answer

Currently, we do not work directly with any insurance company.
Please check with your insurance provider to see if you can claim your prescription glasses. We can provide any necessary document such as invoices, receipts or eye test forms to assist with your claim.
Visit your nearest MAGRABi store find store location to make sure your insurance is available in store.

Question 18

How do I make sure that the glasses I have selected fit my face?

Accepted Answer

At MAGRABi, we’re committed to offering a smooth online shopping experience. You can review detailed frame specifications to ensure they meet your needs. For further assistance, our customer care team is available 8:00 Am to 12:00 AM.
Additionally, you can use our advanced Virtual Try-On feature or the face type filter to find the perfect fit.

Question 19

How should I care for my sunglasses?

Accepted Answer

Sunglasses can maintain their new look for a long time with proper care. To keep them spotless, gently clean them with a lens cleaning cloth and a cleaner specifically designed for eyewear. Avoid using paper products, which can scratch the lenses, and steer clear of detergents or soaps that may damage the lens coatings. Always store your sunglasses in a protective case when not in use to prevent scratches and other damage.

Question 20

What does polarized sunglasses mean?

Accepted Answer

If you spend a lot of time outdoors or are sensitive to light, polarized sunglasses are a great choice. They effectively block glare reflected off flat, light-colored surfaces, reducing eye strain and discomfort in bright conditions. These advanced lenses also enhance vision clarity and make colors appear more vivid.

Question 21

What are the benefits of gradient lenses?

Accepted Answer

Gradient tint lenses fade from a darker to a lighter tint to protect your eyes from harmful UV exposure while still giving you a convenient vision.
The dark upper part of the lenses shields your eyes, while the lighter middle and lower parts allow you to comfortably see through them. Also, if you're not a fan of fully black lenses but still want to look sophisticated, gradient lenses come in all colors! Talk about the best of both worlds!

Question 22

What is the purpose of sunglasses' lens colors?

Accepted Answer

Sunglasses not only make a bold fashion statement with their lens colors but also protect your eyes by filtering harmful UV light. When selecting tinted sunglasses, consider your lifestyle and needs. Some lens tints enhance color vibrancy and brightness, while others reduce glare, soften harsh light and improve visual clarity.
Green
Greenish-colored lenses filter out blue light and reduce glare in bright sunlight, making them ideal for daily wear and precision sports like golf.
Gray
Gray lenses effectively reduce glare, especially near water, and shield your eyes from bright light. Their versatility makes them suitable for both sunny and cloudy days, making them an excellent choice for driving and outdoor sports.
Blue or purple
These colors are not only aesthetically pleasing and complementary to all skin tones, but they also enhance edge definition and improve color perception, especially in foggy or misty conditions.
Red or rose
Rosy tints block blue light and reduce eye strain, enhancing visibility and making details appear sharper. This makes them an excellent choice for driving.
Yellow, orange, or gold
Light-colored lenses are perfect for moderate to low-light conditions. They enhance clarity and visibility while blocking blue light, making them ideal for both indoor and outdoor activities. Browse magrabi.com and find yourself a perfect pair of sunglasses!

Question 23

Who can wear contact lenses?

Accepted Answer

Everyone can wear contact lenses, regardless of age, prescription, or lifestyle. As long as you're comfortable with applying and removing them, there's no reason not to try them. Just be sure to consult your ophthalmologist to confirm that contact lenses are a suitable option for you.

Question 24

Does wearing contact lenses cause eye problems?

Accepted Answer

Wearing contact lenses is very safe as long as you adhere to your ophthalmologist's instructions on care, wear duration and replacement frequency.

Question 25

Can I wear contact lenses while playing sports?

Accepted Answer

Yes, you definitely can. Ophthalmologists often recommend them for their safety and advantages over eyeglasses. Contacts offer clear vision without frames obstructing your view, are less likely to fall out, and allow for easy use with headgear or goggles.

Question 26

Are there contact lenses available for Astigmatism?

Accepted Answer

Yes, contact lenses designed to correct astigmatism are called Toric lenses. These lenses are specifically crafted to address vision problems caused by an irregularly shaped cornea.

Question 27

How do I care for my contact lenses?

Accepted Answer

Proper care is essential to maintain eye health and comfort. Here’s how to do it:

Clean and disinfect each lens every time you remove it.
Adhere to the recommended replacement schedule for your lenses.

- When handling your contact lenses, wash your hands with a mild, non-perfumed, non-oily soap to avoid eye irritation.
- Always use a disinfecting solution, eye drops, and enzymatic cleaners when cleaning and storing your contact lenses.
- To clean each contact lens, rub it gently with your index finger in the palm of your hand to remove surface buildup.
- You must clean your lens case every time you use it with a sterile solution and let it air dry (the case should be replaced every 3 months).

Question 28

Can I change my eye color with contact lenses?

Accepted Answer

Yes. Color contact lenses are designed to enhance/change your natural eye color. If you need vision correction, prescription-colored contacts are also available.

Question 29

Do I need to see an eye doctor first if I want to start wearing contact lenses?

Accepted Answer

Since contact lenses are medical devices, it is crucial to have your eyes examined by an eye doctor to ensure they are suitable for you. The doctor can then provide a prescription for your contact lenses.

Question 30

How much do contact lenses cost?

Accepted Answer

The cost of contact lenses varies depending on the type of contact lenses you're buying, their brand, their replacement schedule, and the number of lenses you purchase.

Question 31

Can I sleep while wearing contact lenses?

Accepted Answer

Redness, irritation, and dryness are common if you wear contact lenses while sleeping. To prevent these issues, remove your contacts before going to bed or taking a nap to give your eyes a break and allow your cornea to breathe.

Question 32

What are the different types of contact lenses?

Accepted Answer

Here are different types of contact lenses:

Soft contact lenses come in two primary forms: daily wear and extended wear. They're made from thin material and water.
Daily-wear soft lenses are the most comfortable and are available in a variety of tinted colors too. Extended-wear soft lenses offer the same advantages as daily-wear lenses. They can be worn for an extended period (weekly, bi-weekly, monthly or yearly).
Hard contact lenses offer a clearer vision with certain eye conditions - Bifocal lenses, Toric lenses, etc.

Question 33

How long does it take to get used to contact lenses?

Accepted Answer

Adjusting to contact lenses can take time and may feel a bit uncomfortable initially. However, the clarity they provide is well worth it! The adjustment period can range from one day to two weeks, depending on the individual, prescription type, and brand of lenses.

Question 34

How often should I replace my contact lenses?

Accepted Answer

To keep your eyes healthy and comfortable, it's crucial to replace your contact lenses regularly. Be aware of your lenses' lifespan and change them as needed. Remember, all contact lenses should be removed and stored in fresh solution each night.

Daily Disposable contact lenses: These lenses need to be tossed out after one day of wear (at the end of the day), so there’s no need to remember to replace them.
Weekly/bi-weekly disposable contact lenses: These lenses need to be replaced after a week (if they're weekly lenses) /two weeks (if they are bi-weekly lenses) of wear.
Monthly disposable contact lenses: These lenses need to be replaced every 30 days (if they are monthly lenses) or quarterly (if they were 90-day lenses).

Even if you don’t wear your contacts every day, you still need to follow the suggested replacement schedule.

Question 35

Is it safe to share my contact lenses with others?

Accepted Answer

It’s crucial not to share contact lenses with anyone. Using someone else’s lenses or letting others use yours can spread infections and cause serious eye complications.

Question 36

Where do you ship?

Accepted Answer

Currently, MAGRABi provides a fast delivery service to Saudi Arabia, United Arab Emirates and Egypt.

Question 37

Do you offer free shipping?

Accepted Answer

Yes, we do!
* Additional shipping fees may be applied depending on where your package is being shipped to. Read More about our shipping & delivery policy.

Question 38

How long will my order take to arrive?

Accepted Answer

Delivery times vary depending on your location and choice of delivery speed (Standard/Same Day/Next Day). For more details, please review our shipping and delivery policy (Add Link).

Question 39

How do I track my order?

Accepted Answer

To track your shipment, we’ll send status updates and a tracking link to your registered mobile number and email. You can also track your order by logging into the My Account section, entering your order number, and clicking “Submit”.

Question 40

Can I change my delivery address after placing my order?

Accepted Answer

Yes, you can. Just email us your order number and the new address at Customercare@magrabi.com

Question 41

My order hasn't arrived yet. What should I do?

Accepted Answer

Worry not! Our dedicated team of customer care experts is available for help from 8:00 Am to 12:00 AM just email us your order number at Customercare@magrabi.com and will immediately look into the status of your order. If your package has already been dispatched via courier, you can directly reach out to the courier company.

Question 42

I'm missing an item from my order. What should I do?

Accepted Answer

Please contact our 8:00 Am to 12:00 AM customer care team for immediate assistance at customercare@magrabi.com.

Question 43

How can I return a product?

Accepted Answer

If, for some reason, you're not fully satisfied with your purchase, you can return it within 14 days after the delivery date. Read more about our returns policy. For further assistance, contact our customer care team who's available from 8:00 Am to 12:00 AM.

Question 44

What are the non-returnable items?

Accepted Answer

All contact and ophthalmic lenses.

Question 45

How soon will I get my refund?

Accepted Answer

After submitting your returns request, we will collect your order and send it to our specialized team who will inspect your returned item(s) to ensure the guidelines of MAGRABi’s refund policy are met (this process usually takes 2-3 working days).
You will then receive an email from our end confirming the approval or rejection of your request. If your refund was approved, you would receive it within 2-4 business days while bank transfers take from 7-14 business days if the product met the Quality Check standards. If rejected, we will send you your item(s) back, along with an email in which we will further explain the reason for rejection.

Read more about our Returns policy. For further assistance, contact our customer care team who's available from 8:00 Am to 12:00 AM.

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